Privacy Policy

We, Great Expectations Hotel Limited, are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.Please contact us if you wish to speak to us about anything contained in this policy or you wish to find out more about our data protection policy generally.

Information we may collect about you

We may collect and process the following data about you:

• The information may include your name and address, your email address, payment details and other personal details;
• Information we ask you for, when you make your reservation over the telephone;
• Information that you provide by filling in forms on our site hurleyhouse.co.uk. This includes information provided at the time of subscribing to our mailing list, making a reservation in our restaurant or hotel, applying for a position with us, as well as requesting further contact. We may also ask you for information when you report a problem with our products or services;
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
• During your visit or stay, we record your itemised spending to properly assemble your bill. This may include your room rate and other expenses billed to your room, as well as other consumption you may have made in our restaurant and/or bar. We also record this information to comply with financial reporting requirements, including those imposed by auditors and government regulators;
• We may also collect certain information as required by local laws (e.g. passport or ID number);
• Certain information regarding your service preferences may be also stored centrally by us;
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Information we may collect about your computer or device

We may collect information about your computer or device, including where available your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns and does not identify you personally. It may also be passed in aggregated statistical format to the third-party service provider who facilitates visitor access to our site.

Where we store your personal data

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for one of our service providers. Such staff may be engaged in, among other things, the processing of your payment details. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using Secure Socket Layer (SSL) technology.

How do we use the information

We use information held about you for the following purposes:

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted;
• To carry out our obligations arising from any contracts entered into between you and us;
• To notify you about changes to our service;
• To ensure that content from our site is presented in the most effective manner for you and for your computer.

If you do not want us to use your data in this way, you can simply send us a request asking to be removed from our database.

When do we disclose your information

We will contact you by email in order to provide you with marketing information about our offers and promotions which we believe would interest you in a way that is targeted and relevant. At the bottom of any marketing emails you will have a clearly marked unsubscribe option from future mailings.

Your rights

You have the right to access information held about you. Your right of access can be exercised in accordance with any laws or regulations applicable at the time.

You also have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at Hotel 1843, 33 London Street, Reading, Berkshire RG1 4PS. You can also, at any time, unsubscribe from our mailing list via the link provided on each communication mailer.

We will aim to remove your data from our systems as soon as possible after you ask us to do so. We may not be able to remove your data where it is embedded in our IT systems or we are required to retain it for legal or regulatory purposes. Where we do retain it in these circumstances it will be subject to restricted access rights.

You have the right to withdraw, at any time, any consent you may have given us to use your data. On withdrawal of your consent we will not be able to provide our services to you and we shall have no liability for our failure to be able to do so as a result. We may still be obliged by law to retain and use your information.

Our site may, from time to time, contain links to and from the websites of select partners or service providers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy should be addressed to Hotel 1843, 33 London Street, Reading, Berkshire RG1 4PS.

Information about our use of cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Our website uses cookies to distinguish your computer or device from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

We use analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We also use functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

You can find more information about cookies and their use on the following website: https://www.aboutcookies.org.uk/

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation;
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
• For the purpose of harming or attempting to harm minors in any way;
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use detailed above;
• Not to access without authority, interfere with, damage or disrupt any part of our site;
• Any equipment or network on which our site is stored;
• Any software used in the provision of our site; or
• Any equipment or network or software owned or used by any third party.

Suspension and termination

We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with this acceptable use policy constitutes a material breach of the terms of use https://1843reading.com/terms-conditions/ upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site;
• Issue of a warning to you;
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• Further legal action against you;
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.